ProjectSummit*Business Analyst World – October 15th – 18th 2018, Boston, MA – Marriott Burlington
In “Good to Great”, Jim Collins found that the best companies set Big Hairy Audacious Goals (BHAGS). What would happen if you took the same approach for your practice? In 2007, SunTrust Enterprise Delivery Services transformed business analysis to follow the IIBA BABOK and industry parity. The transformation team also established a foundation of tools and processes to start engaging BAs so that they could perform their needed functions. At the end of the transformation, the division was at risk for losing the quality improvement momentum and lacked a clear direction for where the BA practice should be in the future.
BA 20/20 set a clear vision (20/20) of where SunTrust Bank’s BA maturity will be in the year 2020. Leveraging the work of change agents, BA 20/20 helped establish a BA Center of Excellence as the catalyst for continuous improvement. The vision established a measurable set of benchmarks, boundaries and a process for prioritizing, managing and implementing changes.
- Review a bold initiative for continuous improvement to the BA role and processes
- Understand how quantifiable goals are critical to improvement efforts
- Discuss and critique this approach as a viable path for organizational change management
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