Conclusion: To be good at automating, you need to remove all the noise (waste and steps that don’t need a decision) between you and each action. A while ago, my colleague and mentor Dusty Rhodes asked me the following question, “How would you teach process improvement, automation and simplification to someone new to the concept?” […]
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When efficiency reduces business
How can streamlining your operations actually cost you business? Most companies are excited when they find ways to reduce waste and overhead when serving their customers. Just look at the general success stores arehavingwith self-checkout lines, where one cashier can now support 4-8 customers. Unfortunately, lean processes are only part of the picture. Unless you […]
business architecture, business operations, customer service, Process improvement5 Simple Tips for Improving Retail Stores
It is amazing to me how the smallest improvements can make a big difference in your customer’s experience. Install a cart return near handicap parkingNext time you are in a retail parking lot, look how many carts are stuck in between spaces or with the front wheels on top of the divider islands. Most stores […]
business architecture, Process improvement, retailReplicating Success – Deploying the Innovations Team Engagement Model
Companies often have teams to manage technology standards and approve software use, but who is working to help leverage these systems and emerging technologies to solve disparate business challenges and to deploy your “best practices” across the Enterprise? In this presentation, we will discuss how the Innovations Team engagement model can be leveraged in your […]
business architecture, InnovationReplicating Success – Innovations Team Engagement Model
Companies often have teams to manage technology standards and approve software use, but who is working to help leverage these systems and emerging technologies to solve disparate business challenges? Are teams in your company positioned to deploy “best practices” across the Enterprise? What drives innovation or repeatable solutions. In the first half of the presentation, […]
best practices, business architecture, enterprise architecture, Innovation, internal consulting, Process improvement