Needing a little comfort food after a rough day, I opened the website for my easy access pizza chain. Since traffic was a nightmare, I knew I’d need to take my surface street route and changed my pickup location to one on the way. In full geek fashion, I timed my arrival after reviewing Waze, adding time […]
automation, business operations, methods and procedures, pizza, process, Process improvementInside the Magic Kingdom : Seven Keys to Disney’s Success by Tom Connellan Based on Disney’s old management tours, the book follows a set of participants who discover several key lessons to Disney’s park success. The lessons are easy to apply and will change your outlook on business, positioning, and operational excellence. Rating: Must read
best practices, business operations, operational excellence, operationsHow can streamlining your operations actually cost you business? Most companies are excited when they find ways to reduce waste and overhead when serving their customers. Just look at the general success stores arehavingwith self-checkout lines, where one cashier can now support 4-8 customers. Unfortunately, lean processes are only part of the picture. Unless you […]
business architecture, business operations, customer service, Process improvementSmall Giants: Companies That Choose to Be Great Instead of Big by Bo Burlingham While many companies define success as revenue growth, public stock price or market penetration. Others decided to take the turn and be the best in their market instead of the biggest. Small Giants uses cases studies to show the common steps that […]
business, business operations, leadership, professional developmentGood to Great: Why Some Companies Make the Leap … And Others Don’t by Jim Collins Good to Great is a must read for all business people. Jim Collins and his research team examined public companies in the same sector to determine why some companies dramatically exceeded expectations, where their peer tracked with the market or […]
best practices, business, business operations, Process improvement
