A lot of companies care deeply about their customers. How do we know? It’s in their mission statement, on their website and in their commercials. One of my favorite quotes mainly attributed to Ralph Waldo Emerson is “What you do speaks so loudly that I cannot hear what you say.” Rather than talk about where […]
best practices, customer service, emplowerment, valuesHow can streamlining your operations actually cost you business? Most companies are excited when they find ways to reduce waste and overhead when serving their customers. Just look at the general success stores arehavingwith self-checkout lines, where one cashier can now support 4-8 customers. Unfortunately, lean processes are only part of the picture. Unless you […]
business architecture, business operations, customer service, Process improvement
