I’m writing this article from a beautiful tropical beach after an amazing seafood dinner. We’re living debt free. After checking email earlier today, I know that the few startup companies I funded are all ahead of schedule, and have provided amazing jobs to some of the people I respect the most. Sadly, all that is […]
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Dear John, The Importance of a Work Spouse
We’re all familiar with the value of training, mentors, and coaches for professional development, but have you ever considered that a work spouse may be even more important? Just what is a work spouse, you ask? Work spouses are a mutually beneficial relationship based on sharing stories, honest feedback, and some common ground. But why […]
coaching, leadership, leadership development, management, mentoring20151208 Mastering Business Analysis Podcast – MBA049: The First Line of Defense Against a Security Breach
Mastering Business Analysis Podcast – MBA049 December 8, 2015 In this episode, Hans Eckman helps us to understand how the Business Analyst is perfectly suited to be the first line of defense in preventing security breaches. Hans also shares some approaches and advice for handling security related requirements. Interview on Mastering Business Analysis: http://masteringbusinessanalysis.com/episode49 Interview on iTunes: https://itunes.apple.com/us/podcast/mba049-first-line-defense/id961865564?i=358553203&mt=2 […]
Think you put customers first?
A lot of companies care deeply about their customers. How do we know? It’s in their mission statement, on their website and in their commercials. One of my favorite quotes mainly attributed to Ralph Waldo Emerson is “What you do speaks so loudly that I cannot hear what you say.” Rather than talk about where […]
best practices, customer service, emplowerment, valuesProtecting yourself from company data breaches
First, a little background. There is no shortage in news on recent data breaches from Target to Anthem. Rather than repeat the background and risk for those incidents, I’ll provide some general information on why you need to be concerned. In the old days, thieves were happy tricking individuals out of personal information. They could […]
finance, fraud protection, securityGuide to simplifying and automating processes
Conclusion: To be good at automating, you need to remove all the noise (waste and steps that don’t need a decision) between you and each action. A while ago, my colleague and mentor Dusty Rhodes asked me the following question, “How would you teach process improvement, automation and simplification to someone new to the concept?” […]
automation, Business Analysis, business architecture, decision support, process automation, Process improvementWhen efficiency reduces business
How can streamlining your operations actually cost you business? Most companies are excited when they find ways to reduce waste and overhead when serving their customers. Just look at the general success stores arehavingwith self-checkout lines, where one cashier can now support 4-8 customers. Unfortunately, lean processes are only part of the picture. Unless you […]
business architecture, business operations, customer service, Process improvementboredpanda: 23 Creative Ways To Hide The Eyesores In Your Home And Make It Look Better
boredpanda shares great ideas for hiding clutter around our homesfrom simple (using decorative boxed to hide electronics) to amazing (turning the space under your stairs into pull out drawers). Any ideas you’d add to the list? http://www.boredpanda.com/interior-design-life-hacks-hiding-eyesores/
clutter, design, home improvement