Small Giants: Companies That Choose to Be Great Instead of Big by Bo Burlingham While many companies define success as revenue growth, public stock price or market penetration. Others decided to take the turn and be the best in their market instead of the biggest. Small Giants uses cases studies to show the common steps that […]
Good to Great: Why Some Companies Make the Leap … And Others Don’t
Good to Great: Why Some Companies Make the Leap … And Others Don’t by Jim Collins Good to Great is a must read for all business people. Jim Collins and his research team examined public companies in the same sector to determine why some companies dramatically exceeded expectations, where their peer tracked with the market or […]
best practices, business, business operations, Process improvementManaging mail and bills
I admit I’m guilty of throwing mail on a pile and discovering too late that I missed something important. To help stop this, we developed a process that has greatly simplified our mail management and total time required. It is based on the OHIO principle: Only Handle It Once used by successful business executives. (thanks […]
household tips, Personal5 Simple Tips for Improving Retail Stores
It is amazing to me how the smallest improvements can make a big difference in your customer’s experience. Install a cart return near handicap parkingNext time you are in a retail parking lot, look how many carts are stuck in between spaces or with the front wheels on top of the divider islands. Most stores […]
business architecture, Process improvement, retail