I admit I’m guilty of throwing mail on a pile and discovering too late that I missed something important. To help stop this, we developed a process that has greatly simplified our mail management and total time required. It is based on the OHIO principle: Only Handle It Once used by successful business executives. (thanks […]
5 Simple Tips for Improving Retail Stores
It is amazing to me how the smallest improvements can make a big difference in your customer’s experience. Install a cart return near handicap parkingNext time you are in a retail parking lot, look how many carts are stuck in between spaces or with the front wheels on top of the divider islands. Most stores […]
business architecture, Process improvement, retail