Needing a little comfort food after a rough day, I opened the website for my easy access pizza chain. Since traffic was a nightmare, I knew I’d need to take my surface street route and changed my pickup location to one on the way. In full geek fashion, I timed my arrival after reviewing Waze, adding time […]
Stop Destroying Your Best Teams
Over the years I’ve watched far too many good people leave their team or stop doing their best work because of a bad manager. In fact, research shows that the number one reason an employee quits is their manager. (https://www.entrepreneur.com/article/249903) This doesn’t include the loss or productivity for teams under a bad manager. As my […]
leadership, leadership development, management, managers, morale, organizational dysfunctionDear John, The Importance of a Work Spouse
We’re all familiar with the value of training, mentors, and coaches for professional development, but have you ever considered that a work spouse may be even more important? Just what is a work spouse, you ask? Work spouses are a mutually beneficial relationship based on sharing stories, honest feedback, and some common ground. But why […]
coaching, leadership, leadership development, management, mentoringThink you put customers first?
A lot of companies care deeply about their customers. How do we know? It’s in their mission statement, on their website and in their commercials. One of my favorite quotes mainly attributed to Ralph Waldo Emerson is “What you do speaks so loudly that I cannot hear what you say.” Rather than talk about where […]
best practices, customer service, emplowerment, valuesGuide to simplifying and automating processes
Conclusion: To be good at automating, you need to remove all the noise (waste and steps that don’t need a decision) between you and each action. A while ago, my colleague and mentor Dusty Rhodes asked me the following question, “How would you teach process improvement, automation and simplification to someone new to the concept?” […]
automation, Business Analysis, business architecture, decision support, process automation, Process improvementWhen efficiency reduces business
How can streamlining your operations actually cost you business? Most companies are excited when they find ways to reduce waste and overhead when serving their customers. Just look at the general success stores arehavingwith self-checkout lines, where one cashier can now support 4-8 customers. Unfortunately, lean processes are only part of the picture. Unless you […]
business architecture, business operations, customer service, Process improvementLooking for a small business loan?
Clark Howard shares his best sites for finding small business loans.http://www.clarkhoward.com/news/clarkhoward/business-entrepreneurs/best-websites-to-get-small-business-loan/nCys9/
Clark Howard, loansHeartbleed OpenSSL Account Vulnerability
You’ve probably heard the news and panic over the Heartbleed vulnerability. Here are a few recommended articles to help you understand the risk, and how to protect your identity. How to protect yourself in Heartbleed’s aftershocks: http://www.zdnet.com/how-to-protect-yourself-in-heartbleeds-aftershocks-7000028311/ CNET News Video: Tips to protect yourself from Heartbleed: http://www.cnet.com/videos/tips-to-protect-yourself-from-heartbleed/ Heartbleed bug: Check which sites have been patched – CNET: https://www.google.com/url?q=http://www.cnet.com/how-to/which-sites-have-patched-the-heartbleed-bug/&sa=U&ei=ffBHU93nF8q92gXl9YGABQ&ved=0CDUQFjAF&usg=AFQjCNGk1irLu2KRFTXbKuKOlvSCj5hHXA […]
best practices, privacy, security